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Return on myChway

Which Items Can I Return?

1. The item you received is incorrect with the item you ordered;

2. The item you received is defective;

3. The item you received is DOA (Dead on Arrival);

4. Non-Stisfied Goods.

Which Items Can' I Return?

1. Discounted or end of line products can only be returned for repair. No refunds or replacements will be made;

2. We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately;

3. For Non-Stisfied Goods

If you receive your products and you are not completely satisfied you may return the items to us.Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.

Refund Policy-Partial Refunds or Restocking Fees

You may return any item in its original packaging provided that the products are not damaged or abused when you are trying and testing it for your use. You may return the products for any reason within 30 days of delivery (Some conditions may apply to certain products). The customer is responsible for the return shipping fees. Please note that original shipping fees are not refundable.

For used items which are received more than 30 days,you may get a replacement or a partial refund within warranty due to quality problem.Please note that replacement will be made upon receipt of the returned item, the customer may take return shipping fees according to specific case .

1. If the product is faulty, you could send it back for a full refund within 45 days of receiving it. Return shipping fee is available;

2. If the product is completely broken, we could offer you a full refund or resend you a new one since you submit the problem within 45 days of receiving the product;

3. If the product is slightly damaged and you want to retain it, we would offer you a partial refund;

4. If you have emailed us for a refund, once we have approved it your money will be refunded. The estimated time for the refund to appear in your account is based on the payment method you used.

Exchange an Item

You can exchange or replace an item through our Online Returns Center if your exchange or replacement meets certain criteria.

Note: Did you receive a damaged, defective, or wrong item sold by Amazon.com and want to replace it with the same item? Is your order missing an item or part and you want a refund or replacement? Go to Returns Center You can exchange an item through our Online Returns Center.

The item being exchanged must meet the following criteria:

Shipped to an address in the U.S.
Not received by you as a gift
Shipped and sold by Amazon.com
Not an Add-On item
Not identical to the item being returned
Originally purchased with a credit card
Wasn't purchased with a promotion (except for free shipping promotions)

Free Repair

You can exchange or replace an item through our Online Returns Center if your exchange or replacement meets certain criteria.

Note: Did you receive a damaged, defective, or wrong item sold by Amazon.com and want to replace it with the same item? Is your order missing an item or part and you want a refund or replacement? Go to Returns Center You can exchange an item through our Online Returns Center.

Note

Generally we advise returning the package through ordinary postal services in order to get a Customs Form for international packages. If you use a courier agency such as UPS, DHL or FedEx, we couldnot cover the shipping fees or the Customs fee that might be applied.

And we are not responsible if goods were lost when sent back without tracking number. We would deal with the refund within 24 hours after we receive the return goods.

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